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2、What kind of comic figurines are sold in your online shop?
3、What size are the comic figurines?
4、Will the figurines look exactly like us?
5、How long does the processing time of an order?
7、How do I choose a body style if I want to order the custom personalized gifts?
8、What are the photos requirements and how to submit them?
10、What types of Payment do you accept?
11、In what currency are your prices?
12、Am I responsible for customs duties and taxes?
13、What Countries do you Ship to ?
14、Do you deliver to PO / APO / FPO Boxes?
15、Will I be notified when my order ships?
17、What happens if I'm not in when my parcel is delivered ?
18、What can I do if something is broken when it arrives?
19、How Shipping Costs Are Determined ?
20、What is your Return Policy?
21、Do you have a printed catalog available?
22、What is your Private Policy?
23、How do I order the wedding cake toppers or the custom wedding cake toppers?
1.Who are we?
Welcome to The CharmOrigin Sculpture Art Studio. Our mission to provide unique gift ideas that are fun to give and even more fun to receive. For more details,please refer to About Us.
2.What kind of comic figurines are sold in your online shop?
All the comic figurines are purely handmade,out of non toxic polymer clay. First, you can buy the figurines we have shown to you;Second,you can order the figurines that just look like you,created from your photos. Wedding cake toppers, custom wedding cake toppers(custom head + premade body), custom personalized gifts(custom head + premade body)and art dolls can be found in CharmOrigin online store.
3.What size are the comic figurines?
The figurine stands approximately 5 -7 inches tall.
4.Will the figurines look exactly like us?
Our goal is to get as close as we can to your likeness. But we do not guarantee a certain degree of likeness. They are not intended to be portraits but representations. The bodies will be cartoonish in representation. Hair, eye and skin colors are not guaranteed to match perfectly. We come as close as we can with what we are provided in the pictures. But all of those elements can differ substantially from picture to picture.
5.How long does the processing time of an order?
| Shipping Method | Production Time | + | Shipping Time | = | Total Turnaround Time |
| Standard:EMS/USPS | 2-3 weeks | + | 5-7 business days | = | 3-4 weeks |
| Express:FedEx | 1 weeks | + | 1-3 business days | = | 10 days |
If time is a critical issue, order earlier and tell us the Exact Date you want to receive it. Please choose FedEx when checkout if you need your order to be delivered in 10 days.
6.How do I order?
please refer to How to order.
7.How do I choose a style ?
There are over hundreds of comic figurines in Personalized Gifts to choose on our website. Just choose one that you like best and add it to cart,then check out.
8.What are the photos requirements and how to submit them?
You can refer to Photo Guidelines
9.Can it be a fully custom made comic figurine if I haven't find the figurine style that I really want?
Of course. Fully CUSTOM Comic Figurine is designed to your specifications in any theme you like. Please submit your full body pictures,including images of your clothes and poses that you like. If you can dream it up, we can make it out.
10.What types of Payment do you accept?
We accept Credit Card payments through www.PayPal.com, a very highly rated and secure on-line payments processor. All payments in PayPal should be made to:sales@charmorigin.com. Once we have confirmed your payment, we will begin processing your order.
11.In what currency are your prices?
All prices are in US dollars. But we can offer the current conversion rates among dollars,pound and euro. Just click the currency symbol on on the btop of our website to get the cash changeover.
12.Am I responsible for customs duties and taxes?
TAX: CharmOrigin will NOT charge a sales tax for sales. However, the buyer is responsible for any customs or import duties levied on the ordered package.
Customs or Import Duties : You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CharmOrigin, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please be advised that your country may add a tariff or duty to the parcel because it contains a commercial invoice. The buyer is responsible for any and all additional destination tariffs.
13.What Countries do you Ship to?
WORLDWIDE! We ship products all Over the World – to well over 210 Worldwide destinations. Please note all orders require a signature on receipt.
14.Do you deliver to PO / APO / FPO Boxes?
No, we do NOT deliver to PO / APO / FPO address, because EMS or FedEx does not deliver APO/FPO addresses due to their restriction.
15.Will I be notified when my order ships?
YES! After your order has been shipped, we will send you an email shipping notice, confirming that your package has been sent to you. The email will also provide you with a Tracking Number and a direct link to your tracking information in EMS or FedEx's tracking database.
16.How do I track my order?
You'll receive an email,which is from our website, with the information of the tracking number and the tracking way if your parcels is delivered.
17.What happens if I'm not in when my parcel is delivered ?
If you are not in when the courier attempts to delivery your order they will leave a card for you with details of your parcel reference and a telephone contact number. You can then contact the courier directly to re-arrange delivery or arrange collection from a local depot if you wish. Please follow the instructions on the card to rearrange your delivery or to collect your products. For your convenience, we recommend that you provide your daytime address (eg. work address) should there be any possibility of your usual contact address being unattended at the time of delivery. Please note all orders require a signature on receipt.
18.What can I do if something is broken when it arrives?
Contact us immediately. If it is simply a piece that gets knocked loose, you can usually simply glue it. If it suffers significant damage, you may return it to me for repair.
19.How Shipping Costs Are Determined ?
We work hard every day to bring you the lowest possible shipping cost. The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. You will see your actual shipping cost during checkout
20.What is your Return Policy ?
Due to the fact that all of CharmOrigin is handmade, personalized and made to custom specifications. ALL Sales and Orders are FINAL, NO REFUNDS, NO CANCELLATIONS, NO RETURNS OR NO EXCHANGES will be made for any reason.
21.Do you have a printed catalog available?
Unfortunately, we do not. All product information is online only at this time.
22.What is your Private Policy ?
we recognize your right to Internet privacy and security. The information that you provide to us will only be used solely for our purposes, to gather information about you so that we might be able to further personalize our service to you as well as customize our services in order to serve you better. We guarantee that the information we have about you will not be sold, rented, or exchanged for benefits to other companies. We may, however, use third parties to aid us in providing great service to you, such as payment processing , mail delivery and fulfilling of orders etc. If in the necessary event that your personal information is provided to third parties, we assure you that such information will be handled in the strictest confidence. We are committed to protecting your privacy and to ensure your online transaction is secure. The information you provide when you register to buy custom made figurine online is held on a secure server. This ensures no unauthorized access to your details. This information is used to take payment and to process and fulfill your order.
23.How do I order the wedding cake toppers or the custom wedding cake toppers?
A. For the wedding cake topper, you can directly place an order to purchase it. It will be same to the sample in the picture that we have shown to you.
B. For the custom wedding cake toppers(custom head + premade body) created from your photos, first,you should select a body style, add it to cart and then check out;second, after you have finished your payment process, email us clear photos of your couple with your couple's names and your wedding date. Then our artisans will sculpt the head and hair to make it look like the couple in the photos.
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